Frequently Asked Questions About Our Emergency Oil Delivery Westchester Service
Q: What do I do if I run out of oil?
A: Please call us as soon as you can – all deliveries are completed on a first come first serve basis.
Q: How can I get oil right away? It’s urgent!
A: Our delivery time is 2to 6 hours from the time you place the order.
Q: Did I run out of oil if my oil burner suddenly stopped working? Will I need an emergency heating oil delivery?
A: There is a chance you ran out of oil. Check your oil level. If you’re out of oil, please call us as soon as possible.
Q: How long does it take an emergency delivery to arrive?
A: It takes two to six hours to deliver your heating oil once you’ve ordered
Q: Do you charge extra for an emergency heating oil delivery?
A: Yes, only because our time is focused solely on your delivery rather than on our bulk deliveries.
Q: What is the minimum amount I can order for an emergency delivery? And will it get me through the night?
A: 25 gallons should last most homes through the night and a couple of days afterwards.
Q: Can I use a credit card to pay for my emergency heating oil delivery?
A: Yes, we take credit cards and cash
Q: If I live close to a home heating oil terminal, will I receive a quick delivery?
A: All of our clients receive emergency home heating oil as soon as possible no matter where they live
Q: Will I receive quality oil from Emergency Oil Delivery Westchester?
A: Emergency Oil Delivery Westchester delivers only high quality heating oil from local fuel terminals. Our oil is also environmentally friendly.
Q: Will you also primestart my burner when you make an emergency heating oil delivery?
A: If our schedule allows it, we can also prime your burner after we deliver your heating oil. There’s an additional fee for the prime start service.
Q: Should I sign up for automated heating oil delivery to prevent running out of oil again?
A: Yes, to prevent risk to your burner and to keep the heat going, you should sign up for automated heating oil delivery
Q: How do I order fuel oil?
A: Feel free to call us any time, 24/7. We’re open on evenings, weekends and holidays as well.
Q: What are your hours of operation?
A: Emergency Oil Delivery is a round-the-clock service. We have you covered 24 hours.
Q: Do I pay extra for using a credit card or debit card?
A: Credit cards and debits cards incur a processing fee
Q: Can you tell me the exact delivery time?
A: We can provide a timeframe. We’re not able to give an exact time due to traffic and work load
Q: Does the time when I call for an order affect my delivery slot?
A: Yes, we make deliveries in the order we receive them. We are efficient and will make it to your home the same day you place an order.
Q: Do I need to be home when you deliver?
A: If our driver needs access to your home, we need you to be home during delivery. If you’re paying with a credit card, you don’t need to be home.
Q: What happens if my delivery is late?
A: Please be patient, sometimes deliveries take longer due to traffic conditions, weather and other unforeseen circumstances. Be assured that you’ll receive your delivery as soon as possible.
Q: How do I change my order after placing it?
A: Call our number right away
Q: How much oil can I order?
A: You can order as much as you want. You can also order as little as you need – minimum 25g. Our prices are flexible
Q: How much oil will my fuel tank hold?
A: Most homes have 275 gallon tanks. Some homes have two tanks totaling 550 gallons
Q: What happens if I order too much fuel oil?
A: You’ll only pay for the amount of oil you received even if you originally ordered more than your tank could accommodate
Q: Can I order a top up to my half-filled tank?
A: Yes, we will fill your half empty tank according to your order
Q: Does your truck measure the number of gallons of oil delivered?
A: Our trucks are metered and measure the oil as it’s dispensed for complete transparency
Q: Do you have a longer hose to accommodate my tank’s location far from the street?
A: Our truck can handle such situations. We are well equipped
Q: Do I need a special kind of oil?
A: We deliver high quality #2 heating oil
Q: Can you also fix my boiler?
A: We also provide maintenance services for all of your oil-fired equipment
Q: How do I change to heating oil after using natural gas?
A: Call us to set up an appointment with a technician. For a competitive price, our technicians can set up a new heating system for you
Q: Is my personal information at risk?
A: Our website is secure. We use web tools to ensure your safety and security. We never share your information with a third party as per our terms and conditions
Q: Why does the price of heating oil keep fluctuating?
A: Changes in the price of crude oil and in demand cause price fluctuations. In the winter, heating oil prices peak. And in the summer, heating oil prices hit a low. The price is heavily influenced by the price of crude oil